Exercise Instructions

Activity : Cross Culture Communications

Instructor Notes: This activity will challenge students to think about missing system components and attributes to system design with dealing with Technical Writing. The will also have to think like a customer to address needs of potential customers that they may not have an opportunity to interact with in their normal day-to-day work. This also enforces effective communication between three different customers persona based in three different parts of the world. We could go further with this example and talk about choosing the right colors for messaging but it may get complicated and go beyond the intent of this course. Feel free to bring in examples from you experiences to talk about cross cultural communications.

Learners should take the provided business case and create a template that includes the following section. Learners can pick any location withing the three continents provided but this was left generic to allow more focus on creating the visual representation the servers and the geographical locations.

1. Problem Scope
2. Requirements
3. 3 Customer Personas
4. Regional Team Notification Strategy