Chapter 5: Service Cloud

Today you will continue your training with Service Cloud. Which allows us to choose how our customers get and stay in touch with the business. Service Cloud makes we have all the tools necessary to respond efficiently to customer questions and requests across multiple channels, and assisting us with solving supports issues in the field.

Salesforce Modules Part 2

Module 11 Entitlement Management for Lightning Experience (~1hr 30m)

Module 12 Omni-Channel for Lightning Experience (~1hr 45m)

Module 13 Knowledge Basics for Lightning Experience (~30)

Module 14 Survey Basics (~1.5 hrs)

Module 15 Salesforce Surveys for Admins (~1 hr 10m)

Module 16 Service Metrics (~35m)