Exercise Instructions

In this activity, you will begin to familiarize yourself with the vast Dynatrace platform by finding the answers to certain questions within the documentation.

Scavenger Hunt

Dynatrace has lots of different services and possible configurations to meet a company’s needs. Time to test your research skills to find the answers to how the platform can best serve you in a customer service context. Make note of the following answers so you are ready to discuss them as a class!

1. Davis is the name of the AI used to analyze a corporation’s enterprise system. It can evaluate commonly occurring issues. In the diagram illustrating green, red, and yellow issues, what does yellow mean?
2. OneAgent and ActiveGate are in the same section of the documentation, “Deploy Dynatrace”. What is the difference?
3. Name three of OneAgent’s monitoring capabilities.
4. What are the four steps in the Grail-based data management process?
5. Can you set emails to go out to specific teams in the case of a crash? What service is that process under?
6. What are the six steps in the Log Processing Pipeline?
7. What is SmartScape?
8. In the visualization put together by Smartscape auto-discovery, what is on the horizontal axis and what is on the vertical axis?