Task 5: Summarize and Bonus Mission
The following questions can also be found within the notebook containing the Call_Center_Cleanup.ipynb assignment file and are meant to be answered within.
With what you know now about the two call centers and the entire company, answer the following questions. Note that while this is subjective, you should include relevant data to back up your opinion.
Using KPIs such as average abandonment rate, service level and average speed of answer, in your opinion, which one of the two branches is operating more efficiently? Why?
Based on the number of reps in each branch and how quickly the reps are working, in your opinion, which branch would benefit from the extra help?
Now that you have explored the datasets, is there any data or information that you wish you had in this analysis?
Bonus Mission
Create a visualization that answers this question: For each call purpose, how many calls (incoming and outgoing) take place in each time block?